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Information Overload in 2008

By John I. Todor, Ph.D., author of Addicted Customers: How to ... Read MoreThe post Information Overload in 2008 appeared first on The Perfect Customer Experience.

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Avid Technologies Weary of ‘Shouting’ at Customers’

By John I. Todor, Ph.D., author of ... Read MoreThe post Avid Technologies Weary of ‘Shouting’ at Customers’ appeared first on The Perfect Customer Experience.

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Literally Branding Customers is Baffling

By John I. Todor, Ph.D., author of Addicted Customers: How to Get Them Hooked on Your Company (www.AddictedCustomers.com) ... Read MoreThe post Literally Branding Customers is Baffling appeared first...

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Influence and Advocacy are Earned, They are Not Market Segment

By John I. Todor, Ph.D., author of Addicted Customers: How to Get Them Hooked on Your Company (... Read MoreThe post Influence and Advocacy are Earned, They are Not Market Segment appeared first on...

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Hazardous: Selling Technology not Building Relationships

By John I. Todor, Ph.D., Author of Addicted Customers: How to Get Them Hooked on Your Company (... Read MoreThe post Hazardous: Selling Technology not Building Relationships appeared first on The...

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Three Ways Web 2.0 Can Make You a More Successful Businesperson

By John I. Todor, Ph.D., author of Addicted Customers (... Read MoreThe post Three Ways Web 2.0 Can Make You a More Successful Businesperson appeared first on The Perfect Customer Experience.

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Customer Trends that Can’t Be Ignored

... Read MoreThe post Customer Trends that Can’t Be Ignored appeared first on The Perfect Customer Experience.

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The Word-of-Mouth About Customer Experiences

By John I. Todor, Ph.D., author of Get with it! The Hands-on Guide to Using Web 2.0 in Your ... Read MoreThe post The Word-of-Mouth About Customer Experiences appeared first on The Perfect Customer...

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Word-of-Mouth and the Economy

By John I. Todor, author of Get with it! The Hands-on Guide to Using Web 2.0 in Your ... Read MoreThe post Word-of-Mouth and the Economy appeared first on The Perfect Customer Experience.

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Baby Boomer Turned-off by Financial Jargo-What an Opportunity for Financial...

By John I. Todor, Ph.D., author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business. (... Read MoreThe post Baby Boomer Turned-off by Financial Jargo-What an Opportunity for Financial...

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The Customer Experience is About Mindshare, not Market Share

... Read MoreThe post The Customer Experience is About Mindshare, not Market Share appeared first on The Perfect Customer Experience.

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A Recession? Practical Ways to Thrive With Web 2.0

By John I. Todor, Ph.D., author of Get With it! The Hands-on Guide to Using Web 2.0 in Your Business. Worried about a recession, looking for growth opportunities, consider these statistics: ... Read...

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Customers Buying Process Trumps Companies Sales Efforts

By John I. Todor, Ph.D., author of Get with it!. The Hands-on ... Read MoreThe post Customers Buying Process Trumps Companies Sales Efforts appeared first on The Perfect Customer Experience.

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Keywords and Customer-centricity

By John I. Todor, Ph.D., author of Get with it! Practical Ways to Use Web 2.0 in Your Business. ... Read MoreThe post Keywords and Customer-centricity appeared first on The Perfect Customer Experience.

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Customer Experience and the Down Economy

By John I. Todor, Ph.D., author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business.   Here is the shocking news from just completed research: ... Read MoreThe post Customer Experience...

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The Importance of the Customer Experience in a Down Economy

by John I. Todor, Ph.D., author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business Here is an excerpt from Ogilvy's Customer Futures Group new report on The Importance of the Customer...

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We are in a Recession – so why are Customers Spending More at Starbucks?

 By John I. Todor, Ph.D., author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business (www.thewhetstoneedge.com). ... Read MoreThe post We are in a Recession – so why are Customers...

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The Social Media Academy: Education on the Business Potential of Social Media

By John I. Todor, Ph.D., author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business. (www.thewhetstoneedge.com) ... Read MoreThe post The Social Media Academy: Education on the...

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Social Media, Customer Relationships and the Recession

By John I. Todor, author of Get with it! The Hands-on Guide to Using Web 2.0 in Your Business. ... Read MoreThe post Social Media, Customer Relationships and the Recession appeared first on The...

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The Social Media Pay-off of Engaged Customers

 by John I. Todor, Ph.D. (www.TheWhetstoneEdge.com/oncustomers).  It is no revelation that customers are spending less! What might surprise you is that, even in this economic crisis, Most customers...

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